What is (and isn’t) marketing?

Some descriptionMarketing is like an iceberg, where a small proportion of the output from analysis and planning is visible to all and that visible bit is known to marketers as the promotional mix. Yet, maybe because this element (which includes PR, direct mail and advertising) tends to be the most expensive bit of marketing, it attracts the attention (and ire) of finance directors and ill-informed multiple pressure groups. But marketing is much bigger than promotion and is, or should be, both a function and philosophy within a business.

In 1906 American academics defined marketing as; “those commercial processes which are concerned with the distribution of raw materials of production and the finished output of the factory… Their function is to give additional value to these commodities through exchange.” This focus on the production environment and the facilitation of exchange first gave rise to the close relationship between selling and marketing.

The management guru Theodore Levitt juxtaposed selling and marketing:  “Selling focuses on the needs of the seller; marketing on the needs of the buyer. Selling is preoccupied with the seller’s need to convert his product into cash; marketing with the idea of satisfying the needs of the customer by means of the product and the whole cluster of things associated with creating, delivering and finally consuming it.”

In the UK, the Chartered Institute of Marketing’s (CIM) defines marketing as: “…the management process for identifying, anticipating, and satisfying customer requirements profitably”. Its US counterpart, the American Marketing Association (AMA) definition meanwhile is a bit of mouthful: “Marketing is the process of planning and executing the conception, pricing, promotion and distribution of ideas, goods and services to create exchange and satisfy individual and organizational objectives.”

This unfortunately harks back to the American invention of the 4Ps of Product, Price, Place (channels, distribution) and Promotion and thus completely misses the key elements of identifying and anticipating both markets and needs. Given the dominance of American thought in academic journals, it is not surprising that it is this definition and the helpful but simplistic 4Ps that most business people understand as marketing.

As the role of customer service has become more important for all businesses in trying to create competitive advantage, the ‘services marketing mix’ has found proponents in product marketing. I am a proponent of the ‘7Ps’ – product, place, people, processes, physical evidence, promotion and price – which provides a more complex framework for thinking about the marketing mix.

However, whether we use 4Ps or 7, this alone does not acknowledge the significant amount of research and analysis that has gone on before a marketing plan using any ‘Ps’ has been crafted. This research pulls together information from within an organisation and from potential purchasers of the products or services to be brought to market. Hard data will be mixed with sensing what the market and individual consumers’ value so that a new product or service can be positioned properly. Only once this work has been done can an effective marketing plan start to take shape; not just within the marketing department but across the whole company.

All this may appear to be semantic but, in a time when the word marketing is often linked with ’trick’ or ’gimmick‘ and consumer trust in big business is low, surely it is time that businesses realised that before they start promoting and selling a product or service, they need to actually ask consumers what they value and analyse the best way of delivering that value?

Malcolm Johnston - Chartered Marketer and Management Consultant

What do you think?

How would you define Marketing and Sales? If you want to join in the conversation head over to Marketing 2025 and join in the conversation where both “The Role, Value and Understanding of Marketing” and “The Future for Marketing and Sales Integration” are key topics.